Shipping + Returns

Shipping

Shipping is calculated at checkout based on items and location. Many of the prints and products are now produced on a print on demand basis – no waste 👍

  • UK based shop
  • Printed in the UK by a trusted supplier
  • Print/order processing time is estimated as 2 – 5 days, I appreciate your patience
  • International shipping is available

If your order hasn’t arrived within expected timeframes then it’s likely due to delays with Royal Mail. Please allow up to 10 working days from dispatch in the UK, 28 working days in the EU and inter­nati­onally before getting in touch.

 

Returns

Please contact me at kirsty@kirstyvictoria.com.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.