Shipping & Returns

UK shipping, returns and refunds details.

Kirsty McGill artist and illustrator drawing on ipad at desk with painting and drawing behind

International shipping is available via my Etsy shop

UK Shipping

  • Print/order processing time is estimated as 3 – 5 days, I appreciate your patience!
  • Orders may be sent in multiple parcels, due to the nature of print on demand.

Print on demand items

Some products are produced on a print on demand basis to avoid the waste of overstock as a small business owner. Print on demand items may include:

  • Notebooks
  • T-Shirts
  • Tote Bags
  • Mugs
  • Coasters
  • Framed prints
  • Unframed prints

Print on demand items are printed, fulfilled and dispatched by selected suppliers in the UK that to the best of my knowledge have sustainability in mind!

Items held in stock

Items that are held in stock will be posted separately.

  • Unframed prints (some designs)
  • Greeting cards
  • Postcards
  • Bookmarks

Shipping is calculated at checkout based on items and location.

UK Shipping Time Estimates

Royal Mail 24: 1 – 3 days
Royal Mail 48: 3 – 5 days
DPD Courier: 1 day

If your order hasn’t arrived within expected timeframes then it’s likely due to delays with Royal Mail. Please allow up to 10 working days from dispatch in the UK, 28 working days in the EU and inter­nati­onally before getting in touch.

Returns

Please contact me at hello@kirstymcgill.com.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.